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The 2018 season is receiving a HUGE upgrade to the orientation experience. We have designed an all new training session called Synchronicity Live. Synchronicity Live is an in-person, large-group learning environment that will focus on topics from the Start, Service, and Story training paths that each Cast Member will complete prior to the start of the season.
Synchronicity live will incorporate various different activities and games to practice key concepts while demonstrating one of our core values, FUN! During Synchronicity live you will get to know your fellow cast members, have the chance to earn prizes, and get to spend some time with a very special guest! This fun and engaging training will help all Cast Members realize the importance of guest service, while they become in sync with how we do things at the North Pole Experience. All cast members will attend one of our four Synchronicity Live sessions:
Questions? Email casting@nortpoleexperience.com
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Now that you know a little bit about KlausWerks University let's talk a little more about the specifics. KlausWerks University is built on what we call “training paths”. A training path is a series of lessons presented in a specific order designed to train you about one topic. Each training path is designed to be progressive and will not allow you to move on to a different lesson without fully understanding the one before it. KlausWerks University’s is broken up into 7 different types of training paths. Here is a little more about each path:
START Start is where it all begins for every cast member. Here you will learn the basics that every cast member needs to know, such as, how to clock in/out, how to check your schedule, how to view your pay stub, and so on. This training path will give you all the information you need to know to be success on Day one. SERVICE Service is where you learn about what we like to call the "ultimate guest experience". The Service Training Path is all about how we serve our guests while they are visiting the North Pole. This hands-on learning environment will teach you everything you need to know to provide each guest with outstanding service. STORY Story is where you will learn about "lore" of the North Pole, Santa, and his elves. Additionally, this is where you will develop the individual characteristics for your character such as your elf name, age, and favorite toys. After this lesson you will be able to answer any question a child (or adult) may throw at you. SPECIFICS Specifics is all about learning the "specifics" of the exact roles you will perform as a Cast Member. This training path will give every Cast Member the knowledge needed to perform their role well. But we know that online instruction is not enough so this training path will also be accompanied by in-person training and rehearsals so that you can practice before guests arrive. SITE Site is all the about the specifics you need to know about the location where you will be working, such as, where to park, where the offstage areas are located, where to clock in, how to protect the magic, and basic safety guidelines. After this lesson you will be able to navigate your location with ease. SAFETY Safety is designed to prepare our Cast Members so they can respond effectively in a variety of situations. Each lesson covers different safety procedures such as, responding to a fire, what to do if we have a lost child, guest disturbances, or a medical emergency. STEP UP The Step Up learning path is required for all leadership roles and is offered as optional learning for everyone else. Step Up is all about developing your skills as an empowering leader. These lessons include a collection of videos, podcasts and articles from some of the world's most well-known leaders such as Dr. Henry Cloud, John Maxwell, Craig Groeschel and Andy Stanley. If you choose to complete this training path you will be given tons of awesome information about leadership which is designed to help you become the best leader you can be. All of these training paths are designed to work alongside in-person training to provide each of our cast members with a more comprehensive knowledge of their roles and the company as a whole. Questions? Email casting@nortpoleexperience.com  During the off-season one of our largest projects was to implement a brand new training program for Cast Members. As a result of this, KlausWerks University was created!
KlausWerks University is our brand-new university designed bring world-class training to our cast members. KlausWerks University utilizes a variety of in-person and online training programs. KlausWerks University Online (powered by Lessonly) This off-season we developed a comprehensive online training program that utilizes a variety of training techniques, including lectures, storytelling, video, and exercises. We have created over 100 lessons to help Cast Members learn everything from how to clock in and out, to how to create the ultimate experience for each and every guest. KlausWerks University In-Person Additionally we have developed comprehensive in-person training to solidify and put into practice the training each Cast Member receives online. We use variety of training techniques, including rehearsals, role playing, large and small group discussions, and field experiences. You will be notified directly for in-person training scheduling. Customized Training for Every Cast Member The best part of KlausWerks University is that every Cast Member, depending on their role, will receive customized training tailored just for them. Questions? Email casting@nortpoleexperience.com Don't forget to invite your friends to our first ever Cast Recruitment Event September 22nd at Starlite Lanes in Flagstaff from 6-8pm. For every interested person you bring you will receive a raffle ticket (i.e. if you bring 5 friends you will get 5 entries into our raffle). Most of you were referred by a friend or family member, now it's your turn to do the favor.  We don’t like wearing dirty hats either.
This year has marked a big change in costuming. The elves at the corporate office and the North Pole seamstress have been working around the clock trying to come up with some different costuming solutions to improve current concerns. Here are some concerns from 2018 that we tried to address during the off-season:
Your opinions have been heard!
We haven’t fixed everything, our shoes still need improving, and there will be bugs and difficulties with assigning costumes and hats. We also know the new costume concepts might change slightly after we see how they work, but we want you to know that WE CARE and are TRYING to create costumes that are fun for our guests to see, and more comfortable for our cast members to wear. On a side note, the new costumes have been tested out on guest focus groups and through surveys. Both old and new guests have responded very positively to the new looks. We have taken their feedback to make adjustments and keep enhancing our elf costumes. Please work with us to help you look good and stay comfortable. Thank you for any help you can give us in maintaining these costumes and making them work. Questions? Email casting@nortpoleexperience.com We know that scheduling can be a pain sometimes but we have taken all the feedback we received last year and implemented it into a more effective scheduling process. Here are some of the updates we have been working on for this season:
We value your feedback so if you have any other ideas for how to better improve the scheduling system this season please do not hesitate to let us know. Questions? Email casting@nortpoleexperience.com  You asked and you shall receive…
Last year we heard your request for more Better to Give Opportunities so we have partnered with a couple places in Flagstaff to schedule a few more opportunities for our cast to give back. Here are some confirmed dates to mark on your calendars:
There may be a few more Better to Give Opportunities added as the Season gets closer. Please let us know if you know of any other organizations we can partner with, we always appreciate your feedback If you are interested in learning more about the organizations we will be serving follow the links below: Flagstaff Family Food Center: http://hotfood.org/about-us/ Hope Cottage: https://www.srm-hc.org/hope_2014.html Phoenix Children’s Hospital: https://www.phoenixchildrens.org/ We cannot wait to live our mission as a company with you. “It is Better to Give than to Receive” Questions? Email casting@nortpoleexperience.com This year we want each and every Cast Member to feel in the loop, appreciated, and set up for success every time they come to work. So everyday before each shift once all cast members are dressed and ready for their shift we will all sit down and go over the following information:
We know this will help us to make the best cast experience as well as guest experience! Questions? Email casting@nortpoleexperience.com You deserve more…
Our Cast Members work very hard to create a magical experience for each and every guest that walks through the doors to the North Pole and we appreciate that so much. So we have decided to increase the pay rate of all our cast members for the 2018 season. This season all cast pay rates will begin at $12/hour with some roles going up from there. Questions? Email casting@nortpoleexperience.com We want you back!!
Attention all Cast Members who received our Invitation to Return email back in April please don’t forget that we would like you to be apart of our team again this year and in order to do so you need to let us know if you plan on coming back or not. Please remember to fill out the Intent To Return (online Google form) so we know where you stand on our invitation. Responses must be submitted by September 16th at 11:59PM otherwise we will assume that you are not returning as a Cast Member again this year. That is only 10 days away so go fill it out now before it’s too late!! If you are on the fence feel free to check this page periodically throughout the next 10 days for updates and new improvements we have been working on this off-season. This season is going to be our best season yet! We hope to see you back again this season to continue spreading Christmas Magic. Questions? Email mariah.nelson@northpoleexperience.com **Please note: if you have already filled out the form, please do not fill it out again and if you are unsure if you filled it out or not please email Mariah Nelson and she will check for you. |
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