Now that you know a little bit about KlausWerks University let's talk a little more about the specifics. KlausWerks University is built on what we call “training paths”. A training path is a series of lessons presented in a specific order designed to train you about one topic. Each training path is designed to be progressive and will not allow you to move on to a different lesson without fully understanding the one before it. KlausWerks University’s is broken up into 7 different types of training paths. Here is a little more about each path:
Start is where it all begins for every cast member. Here you will learn the basics that every cast member needs to know, such as, how to clock in/out, how to check your schedule, how to view your pay stub, and so on. This training path will give you all the information you need to know to be success on Day one.
Service is where you learn about what we like to call the "ultimate guest experience". The Service Training Path is all about how we serve our guests while they are visiting the North Pole. This hands-on learning environment will teach you everything you need to know to provide each guest with outstanding service.
Story is where you will learn about "lore" of the North Pole, Santa, and his elves. Additionally, this is where you will develop the individual characteristics for your character such as your elf name, age, and favorite toys. After this lesson you will be able to answer any question a child (or adult) may throw at you.
Specifics is all about learning the "specifics" of the exact roles you will perform as a Cast Member. This training path will give every Cast Member the knowledge needed to perform their role well. But we know that online instruction is not enough so this training path will also be accompanied by in-person training and rehearsals so that you can practice before guests arrive.
Site is all the about the specifics you need to know about the location where you will be working, such as, where to park, where the offstage areas are located, where to clock in, how to protect the magic, and basic safety guidelines. After this lesson you will be able to navigate your location with ease.
Safety is designed to prepare our Cast Members so they can respond effectively in a variety of situations. Each lesson covers different safety procedures such as, responding to a fire, what to do if we have a lost child, guest disturbances, or a medical emergency.
The Step Up learning path is required for all leadership roles and is offered as optional learning for everyone else. Step Up is all about developing your skills as an empowering leader. These lessons include a collection of videos, podcasts and articles from some of the world's most well-known leaders such as Dr. Henry Cloud, John Maxwell, Craig Groeschel and Andy Stanley. If you choose to complete this training path you will be given tons of awesome information about leadership which is designed to help you become the best leader you can be.
All of these training paths are designed to work alongside in-person training to provide each of our cast members with a more comprehensive knowledge of their roles and the company as a whole.
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