Dear NPX Cast Member,
As a valued member of the North Pole Experience family, we hope this update has reached you while healthy and safe during these challenging times. Thank you, again, for your commitment to delivering a one-of-a kind magical Christmas Experience to so many parents and children.
With all the great input and feedback from our cast from the 2019 season, and with Covid-19 becoming a part of all of our lives in 2020 and beyond we owe you a great commitment.
As we bring you up-to-speed on the key things we are doing to protect the safety of our cast members and guests we will also discuss how we plan to upgrade the overall Cast Experience in 2020.
Cast Experience Upgrades in 2020 (We listened!)
Our Response to COVID and protecting our Cast and Guests
Safety Operational Upgrades | COVID Response | Advanced Health & Safety Protocols
Reduced Guest Capacity & Social Distancing Protocols in 2020:
Advanced Medical Grade Disinfection Systems | Ventilation Upgrades
We are implementing a complete, multi-layered, disinfection strategy for our guests and cast members comfort and safety. These protocols include state-of-the-art cleaning and medical-grade disinfection systems throughout the entire NPX Experience. To include, NPX Check-in, NPX Trolley Buses, and all NPX Cast and showrooms throughout Santa's Workshop.
Our multi-layered disinfection and safety systems in every NPX space include:
While these are some interesting and challenging times we are currently living in, we want you to know that we have taken on a much-elevated approach to reassure and make it clear that your safety is our #1 Priority.
We truly appreciate the commitment you have shown to NPX, our guests, and our mission.
We look forward to hearing your input and feedback on all the safety and Cast Experience upgrades we are making. We are excited to see you again for a Magical Season 12 in 2020.
The NPX Management Team :)